At DvineMart, your satisfaction is our utmost priority. We understand that sometimes, even in the world of exceptional treasures, you may need to return an item. Please read our return policy carefully to ensure a smooth return process, including our relationship with our trusted delivery partner.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
– The item must be in its original condition, unopened, unused, and with all original packaging and tags intact.
– You must initiate the return process within 5 days of receiving the item.
2. Items Not Eligible for Return
Certain items are non-returnable for hygiene and safety reasons, including but not limited to:
Items that have been used or damaged after receipt.
Painting, Idols that made with soil will not returnable.
3. Return Process with Our Delivery Partner
Our return process involves our trusted delivery partner to ensure a seamless experience:
– Contact our Customer Support team at support@dvinemart.com within the specified return window.
– Provide your order number, a detailed reason for the return, and clear photographs if the item is damaged or defective.
– Our team will guide you through the return process, including providing you with a return authorization (RA) number.
– Safely package the item with the RA number clearly marked on the outside of the package.
– Our delivery partner will arrange a pick-up at your provided address and handle the return shipment.
4. Shipping the Return
– You are responsible for shipping the item back to our delivery partner, including any shipping fees.
– We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
5. Inspection and Approval
Once our delivery partner receives your returned item, they will inspect it to ensure it meets our return eligibility criteria. If approved:
– For eligible returns, we will process a refund to your original payment method within 10 business days.
– If the return does not meet our criteria, we will contact you to discuss available options.
6. Exchanges
We currently do not offer direct exchanges. To exchange an item, please follow the return process and place a new order for the desired item.
7. Restocking Fee
In some cases, a restocking fee may apply to returned items. This fee will be deducted from the refund amount or from the Super Coin that you will get in every order value.
8. Contact Us
If you have any questions or concerns about our return policy or the involvement of our delivery partner, please contact our Customer Support team at support@dvinemart.com